Frequently asked questions
Booking & Pricing
What’s included in the rental price?
Our prices are all‑inclusive, so you can hit the road without surprises. The rental includes the campervan, damage and liability insurance, kitchen equipment, bedding, camping gear, and 24/7 roadside assistance. What you see is what you pay.
Are there any hidden fees?
No. There are no hidden charges. Optional extras, such as reduced liability or one-way drop-offs, are clearly listed at the time of booking.
Is a deposit required?
Yes, a refundable security deposit is required at pick‑up. It’s released after the vehicle is returned in good condition.
How do I pay for the booking?
You can pay with a credit card with a 4% surcharge. If you pay by Interac e-Transfer (Canada) or by money transfer (worldwide), there is no additional fee.
Can I change or cancel my booking?
Yes. You can modify or cancel your booking in accordance with our cancellation policy.
- More than 30 days before the start of the trip, you will receive 100% refund.
- 75% of the rental fee, if cancelled between 14 and 30 days before the start of the trip.
- 50% of the rental fee, if cancelled between 7 and 14 days before the start of the trip.
- 0% refund within the last 7 days before the start of the trip.
Do prices change by season?
Yes. Rates are higher in peak summer months and lower in shoulder season. Booking early guarantees the best availability.
Is there a mileage limit?
With a rental, you receive 200 km per rental night. You can use it however you want. If you drive over, we charge 0.60 CAD for extra kilometers. If you plan a very long trip, just let us know in advance.
Driver Requirements
Who can drive the campervan?
Anybody with a valid driver’s licence can drive the campervan. You need to have a licence from Canada, the US, or your local jurisdiction. International licenses are suggested but not necessary.
Do I need a special license to drive a campervan?
No. Our campervans are easy to drive and can be operated with a regular car license.
Can I add an extra driver?
Yes. Additional drivers can be added free of charge and must meet the same license requirements.
Can I drive in the US?
Yes, there is no extra fee to drive in the US.
Campervan Features
What types of fuel and transmission do campervans use?
All our campervans have automatic transmissions and run on gasoline.
How many people can sleep in the campervan?
Our campervans comfortably sleep two adults on a large foldable bed. With an additional rooftop tent, two more adults can sleep in the tent.
How many people can travel in the campervan?
The maximum number of people travelling in our campervans is 4 based on the number of seatbelts.
Does the campervan have independent heating?
No. Summer nights in Canada are warm enough that independent heating is not needed. We provide cozy bedding and blankets to keep you warm even on chilly Rocky Mountain nights.
Is there a fridge and cooking equipment?
Yes. Each campervan includes a fridge, stove, cookware, dishes, and basic kitchen essentials.
Is there a toilet or shower in the campervan?
No. All campgrounds in the Rockies are fitted with a toilet, and most of them have showers.
Power, Water & Off Grid Use
How is the campervan powered?
A car battery powers the fridge, electronics, and water pump. Regular driving keeps everything charged.
How do I charge my electronics?
Campervans include a USB port to charge your devices. A car battery is sufficient to charge small electronics.
Can I camp without driving every day?
Yes. An optional battery pack is available if you plan to stay multiple nights without driving.
Do I need campground hookups?
No. Our campervans don’t require hookups. If you are booking campgrounds through the Parks Canada site, you can pick campsites: small tent, medium tent, big tent, van/pick up.
How big are the water tanks?
Both the fresh water and grey water tanks have a capacity of 20 liters each. When you pick up your campervan, the fresh water tank will be full and the grey water tank empty. Before returning the campervan, please make sure the grey water tank is emptied.
Pick Up & Drop Off
Where do I pick up the campervan?
Pick‑up is in Calgary, conveniently located about 15 minutes from the airport.
Can I return the campervan to a different location?
Yes. One-way drop-offs (for example, in Vancouver) are available for an additional fee.
What times are pickup and drop-off?
Pick-up and return times are scheduled in advance to ensure a smooth handover.
Do I need to clean the campervan before returning it?
Please return the campervan in reasonably clean condition. Excessive cleaning may result in an additional fee. If you drive on an unpaved road, going through a car wash is mandatory.
Insurance & Safety
Is insurance included?
Yes. Damage and Liability insurance with a 2,500 CAD deductible is included in the rental price. Optional upgrades are available for extra peace of mind.
What happens if the campervan breaks down?
We provide 24/7 roadside assistance. If something unexpected happens, help is just a phone call away.
Camping & Travel Tips
Can I wild camp in Canada?
Wild camping rules vary by province and park. In national parks like Banff and Jasper, camping is only allowed in designated campgrounds.
Is the campervan suitable for Banff & the Canadian Rockies?
Absolutely. Our campervans are compact, easy to drive, and perfect for mountain roads and scenic routes.
Do the campervans stand out?
No decals, no flashy branding. Our campervans blend in, which can be helpful for discreet overnight stays where permitted.